Terms of use
Welcome to AiliLoftShop's Terms of Service page! To ensure you have the best shopping experience on our platform and protect our legal rights, we have created these terms of service. By accessing, browsing, or using AiliLoftShop, you agree to comply with these terms. If you do not agree with them, please refrain from using our services. We recommend you carefully review this page to understand the rules and guidelines of using AiliLoftShop.
1. Scope of Services
AiliLoftShop is an independent e-commerce platform specializing in children's toys, offering high-quality toys and related products to customers worldwide. Our services include, but are not limited to, product browsing, online shopping, order tracking, customer support, and other features related to our products and services.
We reserve the right to add, modify, or remove certain features or services at any time without prior notice, depending on business needs. AiliLoftShop retains the final interpretation of the platform and the right to change its content and functionality.
2. User Eligibility
You must be at least 18 years old or have the legal capacity to create an account and make purchases on AiliLoftShop. If you are under 18, you must use our platform under the supervision of a parent or legal guardian.
You agree that the information you provide when using our services is accurate, truthful, and complete. If your personal information changes, please update your account details promptly to ensure order accuracy and service quality.
3. Account Registration and Security
To access certain features of AiliLoftShop, you will need to create an account. By doing so, you agree to:
- Provide accurate, complete, and current account information;
- Keep your account information updated;
- Maintain the confidentiality of your account and password;
- Be responsible for all activities that occur under your account.
If you become aware of any unauthorized use of your account or a security breach, you must notify us immediately. AiliLoftShop is not responsible for any losses due to your failure to safeguard your account.
4. Orders and Payments
a) Order Confirmation
When you place an order on AiliLoftShop, you will receive a confirmation email detailing your order information. This confirmation email does not guarantee that we have accepted your order. AiliLoftShop reserves the right to cancel or refuse an order due to reasons such as insufficient stock, pricing errors, or other issues. If your order is canceled, we will notify you promptly and refund the full amount.
b) Pricing and Payment
The prices of all products are as listed at the time you place the order. Prices may change at any time, but once an order is confirmed, the price will not be adjusted. We accept various payment methods, including credit cards, debit cards, and third-party payment platforms. All payment information is transmitted securely using encryption to protect your transactions.
5. Intellectual Property
All content on AiliLoftShop, including but not limited to text, images, logos, icons, audio clips, digital downloads, and software, is protected by international copyright and trademark laws. This content is the property of AiliLoftShop or its content providers, and may not be copied, modified, distributed, or used in any manner without proper authorization.
You are granted a limited license to view and download content for personal use only while using AiliLoftShop. Unauthorized use of our content may result in legal action from AiliLoftShop.
6. User Conduct
By using AiliLoftShop, you agree to follow all applicable laws and regulations and refrain from engaging in the following activities:
- Posting false, misleading, defamatory, obscene, or illegal content;
- Infringing on the intellectual property or privacy rights of others;
- Accessing, tampering with, or disrupting any part of AiliLoftShop, its servers, or its networks without permission;
- Spreading malware, viruses, or other harmful software.
AiliLoftShop reserves the right to take action against any user who violates these terms, including terminating accounts, restricting access, or reporting the violation to law enforcement.
7. Returns and Refunds Policy
We are committed to providing high-quality products and services. If you are unsatisfied with your purchase, you may return it according to our Returns and Refunds Policy. Please contact us within the designated return period to ensure eligible products are returned for a refund or replacement.
Return Requirements:
- Products must be unused, undamaged, and in their original packaging;
- You must provide proof of purchase;
- Some customized or promotional products may not be eligible for return.
Please refer to our Returns and Refunds Policy page for detailed instructions and conditions on returns.
8. Limitation of Liability
To the maximum extent permitted by law, AiliLoftShop and its affiliates, officers, employees, suppliers, or partners are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use this website or its services, including but not limited to loss of profits, data, business interruption, or other business losses.
While we strive to ensure the accuracy and security of our website, AiliLoftShop is not responsible for any service disruptions or information errors caused by technical issues, system failures, or other uncontrollable factors.
9. Modifications and Termination
AiliLoftShop reserves the right to modify, update, or terminate these terms of service at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to regularly review these terms to stay informed about the latest rules.
By continuing to use our services after changes are made, you agree to accept the new terms. If you do not agree with these changes, please stop using AiliLoftShop.
10. Governing Law
These terms of use are governed and interpreted by the laws of Hong Kong (Law of HK). Any disputes related to these terms or AiliLoftShop shall be submitted to the courts where the platform is located for resolution.
11. Contact Us
If you have any questions about these terms or require further clarification, feel free to contact us through the following:
- Company name:BLUE STAR TRADING LIMITED
- Contact Number:+832 90568327
- Contact customer service email: [email protected]
- Company Address: RM C,6/F,WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK
Thank you for choosing AiliLoftShop and trusting our services. We will continue striving to provide you with the best shopping experience while ensuring your rights are fully protected!