Privacy Policy

Welcome to AiliLoftShop's Privacy Policy page! We highly value your personal privacy and are committed to protecting all the personal information you provide when using our services. To ensure you enjoy a secure shopping experience on our platform, we will outline how we collect, use, store, and protect your personal information. By accessing and using AiliLoftShop, you agree to and accept the terms outlined in this Privacy Policy.

1. Information We Collect

During your use of AiliLoftShop, we may collect and process the following types of personal information:

a) Information You Provide

When you create an account, place an order, or contact our customer service team, you provide us with some personal information, such as:

• Name: Used to identify you and ensure accurate delivery of your order.
• Contact Information: Including email address and phone number, used to send you order confirmations, shipping notifications, and provide customer support.
• Shipping Address: Used to ensure your products are delivered accurately to your door.
• Payment Information: Including credit card or payment account details used to process your payment. This information is encrypted and processed by third-party payment providers, and AiliLoftShop does not store your payment details directly.

b) Information Collected Automatically

When you browse our website or use our services, we automatically collect some information to optimize your shopping experience. This includes:

• Device Information: Such as your IP address, device type, operating system, browser type, etc. This helps us analyze website performance and improve user experience.
• Usage Data: Including your browsing behavior, click records, visited pages, and time spent on the site. This helps us understand user preferences and optimize product recommendations and service content.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect your browsing habits, providing you with a personalized shopping experience. You can manage or delete cookies through your browser settings.

2. How We Use Your Information

We are committed to using your personal information only to interact with you, provide services, and improve our platform and user experience. The specific ways we use your information include:

• Order Processing and Shipping: We use your personal information to process orders, arrange delivery, and provide after-sales support.
• Improving Customer Experience: By analyzing your browsing and purchase behavior, we can optimize product recommendations, improve website performance, and provide more personalized services.
• Marketing and Communications: If you choose to receive them, we will send you promotional offers, product updates, and personalized recommendations. You can unsubscribe at any time.
• Security Assurance: We use your information for identity verification and fraud prevention to ensure your account's security on our platform.

3. How We Protect Your Information

AiliLoftShop takes the security of personal information very seriously and has implemented multiple layers of technical and administrative measures to protect your data from unauthorized access, alteration, or disclosure. Our specific security measures include:

• Data Encryption: All sensitive information (such as payment details) transmitted is protected with SSL encryption technology, ensuring the security of data in transit.
• Access Control: Only authorized employees have access to your personal information, and they are bound by strict confidentiality agreements.
• Regular Audits: We conduct regular security audits and vulnerability scans to ensure our systems and data storage comply with the latest security standards.

While we take strong security precautions, no online data transmission can be 100% secure. If you notice any suspicious activity or suspect a breach of your account’s security, please contact us immediately.

4. Who We Share Your Information With

We share your personal information only with the following third parties and strictly in accordance with this Privacy Policy:

• Logistics Providers: To deliver products to your address, we share your shipping address and contact details with shipping companies.
• Payment Service Providers: To process your payment, we share payment data with certified third-party payment platforms, which are protected by strict security standards.
• Marketing Partners: With your explicit consent, we may share certain information with marketing partners for personalized advertising and market analysis purposes.
• Legal Compliance: In case of legal requirements or judicial processes, we may disclose your personal information as required by law, but we will take all possible steps to protect your privacy within legal limits.

5. Your Rights

As a user of AiliLoftShop, you have the following rights regarding your personal information:

• Right to Access: You have the right to access the personal information we store about you at any time and request to view its details.
• Right to Rectification: If your personal information is inaccurate or outdated, you can contact us to update or correct it.
• Right to Deletion: In certain cases (e.g., if you no longer use our services), you can request the deletion of your personal information unless we are legally required to retain it for other legitimate reasons.
• Right to Restriction: If you believe that we are processing your data improperly, you have the right to request that we limit how we handle your personal information.

6. Cookie Policy

AiliLoftShop uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. By using cookies, we can:

• Remember your preferences (such as language settings, cart contents);
• Analyze user behavior to help us optimize website performance;
• Show you personalized ads relevant to your interests.

You can manage or disable cookies through your browser settings, but please note that disabling cookies may impact some of the website’s functionalities.

7. Data Retention Policy

We retain your personal information based on applicable laws and business needs. Typically, your personal information will be kept for a period after you stop using our services to meet our legitimate business requirements and legal obligations. Once no longer necessary, we will securely delete or anonymize your personal information.

8. Updates to This Privacy Policy

To comply with changes in laws or business developments, AiliLoftShop reserves the right to update this Privacy Policy at any time. Whenever we make updates, we will indicate the latest revision date at the top of the page. We encourage you to regularly review this policy to stay informed about how we protect your personal information.

Contact Us

If you have any questions regarding this Privacy Policy or would like to understand more about your privacy rights, please feel free to contact us through the following:

• Email: [email protected]

Thank you for trusting AiliLoftShop, and we are committed to protecting your privacy and providing a secure, worry-free shopping experience.